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Insurance + Reinsurance Group member John O'Brien will co-present the program “Property Management Standard of Care” at the 2019 Annual Conference of the National Association of Subrogation Professionals in Washington, D.C. In many states, property management is not regulated, unlike other sectors of the real estate industry such as sales and leasing, which require a state license. As a result, property management services often are performed by people or entities without professional development, training, and accreditation. The session will introduce the field of professional property management and utilization of a property management expert witness in subrogation litigation. The program will also describe errors that are commonly made by untrained staff and/or their employer, and offer examples of how to use a violation of the standard of care in the industry to bolster a subrogation claim against a property management company and others.